About My Reservation | About My Credit Card | About My Security | About my room | About Cancellation

We have tried to make last minute booking of your hotel room as easy and safe as possible using our secure on-line reservation system. Subject to payment by credit card, your room will be confirmed in your name immediately.
However, to answer any questions you may have, we provide the following answers to the most frequently asked questions that our guests have raised over the last 5 years.
 
ABOUT MY RESERVATION

How does the reservation system work?

Each hotel provides details of the offers available. When you have selected the one you want, simply click on the nights of your stay. The system will work out the cost and ask you to enter your reservation details. Then you will be transferred to our bank's payment system to complete the process
We will send you an e-mail by return confirming all details of your stay and of the voucher to present to the hotel. Please check this carefully and let us know if there are any amendments.

Once I submit the reservation form is my room confirmed?

Yes, your room is confirmed once the bank clears your payment. Your card will be charged with the amount shown on the screen.
Our e-mail confirmation will explain how to collect the voucher for your stay. Please present this to the hotel on arrival. We can, of course, fax the voucher to you or to the hotel for collection on arrival if you wish.

What about airport transfers?

You can ask the hotel to arrange this for you by ticking the box on the booking form. Payment for transfer would then be made direct to the hotel.

Is that it?

Yes. The hotel may require a credit card again on check-in. This is to cover incidental expenses like mini-bar, meals, drinks, laundry, etc. You will be responsible for settling your account for these extras in full.
We remain at your service should you need to contact us for any reason, or to amend your reservation, but once you make your credit card payment then your room is confirmed.

ABOUT MY CREDIT CARD

Will you charge the whole of my stay to the card or just a deposit?

We will charge the whole amount for your stay. However, if you have requested an airport transfer, this will not be charged and must be paid direct to the hotel.
The charge will appear on your card statement as a charge by Asia Web Direct Co. Ltd. in Thai Baht.

What credit cards do you accept?

Our bank accepts Visa & Mastercard for on-line processing

What card information do you need?

* Type of card - Visa/Mastercard
* Your name as it appears on the card - eg, John Smith
* Your card number - eg, 2990567854672333
* Your card expiry date (mm/yy) - eg, 09/02
* The last 3 numbers on the signature strip - eg, 224. On the reverse of your card where you sign it you will find a sequence of numbers. Our bank need the last 3 numbers only, which are unique to your card. This is an additional measure to prevent fraudulent use of credit cards.

ABOUT MY SECURITY

Is your system secure?

Yes. Your details are encrypted before transmission to our secure server using Secure Socket Layer (known as SSL) technology. This ensures that your personal details remain confidential. In addition, we do not record, transmit or store details of your credit card - this is handled directly by our bank.
We have our own SSL Security Certificate issued by Thawte Server CA (A Verisign Company)

What about your e-mails?

We include in our e-mails to you only the minimum amount of information concerning your reservation to allow you to check it. We do NOT include ANY of your credit card details. Nor do we pass on details to the hotel. Please remember that e-mail is not a secure means of communication - so NEVER include your credit card details in an e-mail to us.

ABOUT MY ROOM

Are the rates per room or per person?
The rates are per room per night.

Is breakfast included?

Each hotel has a different policy on whether or not breakfast is included in the offer. Check the details of the offer for specific details.

ABOUT CANCELLATION

What if I have to cancel my reservation?

This is a last minute booking service. You should only use it when you are sure that you are able to come on the dates you have chosen and that you have a confirmed flight.
However, we do recognize that situations can arise where cancellations are unavoidable, so we try to be as flexible as we can. Normally if you have to cancel up to 4 days before the arrival date, we regret that there can be no refund available. Otherwise, we will refund your full payment less a small bank fee. Please see details specific to the hotel when you make a booking.
We may be able to arrange alternative accommodation at a later date, but this is subject to availability and hotel agreement.

Can I extend my stay?

Yes - by making another booking through the system. The rates shown on this site are only available from us. The hotel cannot normally offer them direct. So access the system from the hotel or a nearby Internet café to make another booking and add a comment to say that it is an extension to your existing stay.
Please note that bookings need to be made at least 24 hours in advance, so do not leave it too late to extend your stay.

 

Cape-Hotels.com
Tel: +27 21 438 8893/9
Fax: +27 21 438 8894
E-mail: info@cape-hotels.com